Return policy

All returns are to be previously agreed with our Sales Department and the goods must not have been machined or processed by the Customer; on the contrary, returns will be sent back at Customer’s charge.

Items to be returned must be secured with proper packaging to prevent any damage in transit. Packages showing any evidence of having been tampered with or non-integral ones, will not be accepted. Return notes must contain our RMA number, shipping document and invoice data.

In case of returns due to reasons other than quality defects, differences between ordered and delivered products, or shipping mistakes, Sati S.p.A. reserves the right to debit the Customer the 30% of the value of returned goods to cover handling and stocking costs and these returns have to be carriage paid. Returns for amounts lower than € 50,00 per each sales line won't be accepted.